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Following is a list of answers to some of our most frequently asked questions.
Is the price per person or per house?
All Dream Switzerland homes are priced on a per house basis & include the stated number of persons each house can hold.
Do I need to bring my own bed linen?
No, all houses and apartments are supplied with duvets and all bed linen. Many of our homes also provide towels.
What facilities are available in the house?
All houses and apartments provide fully equipped kitchens most of which include microwaves and dishwashers. Also included are washing machine and dryers. All living rooms have TVs, some properties have videos. Telephones are available in some of our properties.
Is there an additional charge for electricity and gas?
Yes, electricity and gas are charged according to meter readings taken on your arrival and again on your departure and are based on 15 cent per unit in most cases.
How early do I need to book?
We recommend that you book as early as possible especially if you are planning your holiday for the busy months of July and August or during the peak skiing periods in winter.
Do I require a credit card to book online?
Yes if you wish to make a booking on line a credit card is required. In the event of you not possessing a credit card we will hold your booking for 7 working days until we receive the appropriate deposit by post or bank transfer. Your deposit is payable to Dream World by cheque, postal order or bankers draft
When do I pay in full for my holiday?
The balance of monies payable for your stay is expected 4 - 6 weeks prior to your arrival.
What happens if I need to cancel or change my reservation?
Any changes to your reservation must be made as early as possible by phone, fax or e-mail.
In the event of a cancellation deposits are non-refundable but may be used for a booking at another stage. In the event of a no-show we are obliged to hold all monies paid to us. In the event where the balance has not been paid we will charge the full amount of your stay to your credit card.
In event of cancellation the following charges will apply:
a) Booking deposit is non refundable
b) 4 weeks before date of arrival 50%
c) 1 week or less before arrival 100%
An additional 1.5% commission is deducted from any portion of your transaction that is paid by credit card. Refunds to credit cards are also liable to a 1.5% deduction.
What facilities are available in the locality?
Almost all Dream Switzerland properties are located in either mountainous or lakeside settings with numerous activities and attractions nearby. Some properties are located in the grounds of Hotels with leisure facilities on site.
What time can I check-in?
On receiving your balance of payment we will send you an information page containing the name and number of your supervisor along with certain rules. Check-in time is normally from 4pm onwards, however we do ask that you phone ahead the day before your arrival to give your supervisor an indication of your check in time. If you require an early check-in this must be arranged with your supervisor.
What time do I have to check-out?
Check-out time is strictly 10am during peak times. At other times we try to be as flexible as possible. Late check outs must be pre-arranged with the onsite supervisor. We ask that houses be left as they were found.
Do I have to pay a security deposit?
Yes, a security deposit of €100.00 is required on check in. This deposit is returned to you in full on your departure providing that the houses are left in a clean and tidy condition. (In some cases your security deposit will be returned to you by post within 14 days of departure).
A security deposit is required to cover any breakages or damage that may occur during your stay. A credit card number, post dated cheque or cash is accepted.
Can I stay for 2-3 days or is it weekly letting only?
Yes our minimum requirement is 2 nights stay. This can be weekend or midweek (depending on availability) except for the peak months where our policy is to let on a weekly basis only.
Can I take a pet along?
Yes, in some locations pets are accepted, our reservations staff can brief you on all of these properties or perhaps suggest kennels close to your chosen property.
DISCLAIMER:
Whilst every care has been taken to ensure accuracy in the compilation and checking of information and tariffs on this website, Dream Switzerland cannot accept responsibility for any errors or omissions. All liability for loss caused by the reliance on the information contained on this website is hereby excluded.